Post-purchase survey for Shopify
Customers know how they found you. Last-click doesn’t.
Ask buyers one question after checkout and see their answers next to Shopify’s own attribution. Find the podcasts, creators and word of mouth that show up as Direct.
Free for up to 100 responses a month. Works with any Shopify plan.
How did you hear about us?
- Podcast
- Friend or family
- Google Search
Which podcast?
Founders Weekly
SubmitShopify last-clickDirect
Customer saysPodcast
The same orders, counted two ways
Last-click only sees the final visit. When a customer heard about you on a podcast and typed your URL a week later, Shopify records Direct. CreditWhere puts both views side by side so you know which channels deserve more credit.
- Survey answers
- Shopify last-click
How it works
Add the block
Place the survey on your Thank you and Order status pages from the checkout and accounts editor. No theme code.
Customers answer one question
“How did you hear about us?” in their checkout language, with an optional follow-up like which podcast.
Compare with Shopify
Each answer sits next to Shopify’s first and last visit for the same order, so the gaps are easy to spot.
Everything in one question
Two places to answer
Shown on the Thank you page, and again on the Order status page if the customer skipped it.
Side-by-side attribution
Survey answers, last-click and first-click by channel, plus a matrix of where they disagree.
Follow-up questions
Ask which podcast or which creator, and read what customers wrote for “Other”.
Saved on the order
Every answer is written to the order as a metafield, ready for Shopify reports and filters.
In their language
Translate the question and answers. Customers see the version that matches their checkout.
CSV export
Download answers with order totals, UTM parameters and both attribution channels.
Reports inside your Shopify admin
See which channels customers credit, where last-click agrees, and what they wrote in their own words.
Simple pricing
Every plan has every feature. You only pay for more responses.
Free
$0
Up to 100 survey responses per month. All features included.
Pro
$14.99/month
Unlimited survey responses. All features included. Or $149 per year. 14-day free trial.
Billed through Shopify. Change or cancel your plan from the app at any time.
Private by design
CreditWhere stores the answer, the order and Shopify’s visit source. It never stores customer names, emails, phone numbers, addresses or IP addresses. Read the privacy policy.
Give credit where it’s due
Set up the survey in a few minutes and start seeing answers on your next order.
Get started free